Does it really work without internet?
- Yes. After you sign in once, the app keeps a copy of your shop on that device. You can make bills, take payments and record stock with no connection. Everything syncs automatically when you’re back online. Inviting staff and changing settings need a connection.
Which devices can I use?
- Any phone, tablet or computer with a modern browser. Chrome or Edge are best, and you can install Sano Godam from the browser so it opens like an app. There’s nothing to download from an app store.
Can I scan barcodes with my phone?
- Yes. Tap the scan button in quick bill or in a product’s form and point the camera at the code. It works on Android phones and iPhones, and a USB or Bluetooth scanner works too. Scanning needs the camera permission, nothing else.
Is my data safe?
- Your data is stored in the cloud and sent over encrypted connections. Each business’s data is kept separate at the database level, and staff only see what their role allows. Signing out removes the offline copy from a device.
Can I bring my products from Excel?
- Yes. Upload your Excel or CSV price list (or paste the cells) and Sano Godam matches the columns for you, including Nepali headings. You check the rows, fix any mistakes on screen, and import prices and opening stock in one go. You can also export your products to Excel, edit prices there and import them back.
Can I print bills?
- Yes: 80mm thermal receipts and A4 invoices, straight from the browser. You can also send a customer a link to their invoice.
Is Sano Godam IRD-verified?
- Not yet. Bills are titled for a PAN-only or a VAT-registered shop, with AD and BS dates and your PAN or VAT number, and we plan to add IRD CBMS reporting. If your business is required to use IRD-verified billing software today, please check with your tax advisor.
What happens after the free trial?
- The trial lasts 3 months with no card needed. After that, choose a plan to keep creating bills. If you don’t, your records stay readable. Nothing is deleted.
How do I pay?
- Plans are paid monthly, every 6 months (1 month free) or yearly (2 months free), in Nepali rupees with VAT included. Online payment with Khalti and eSewa is coming soon; until then, contact us and we’ll activate your plan.
Can my staff use it?
- Yes. Invite them by email and pick a role: staff can bill and manage stock; managers can also cancel invoices and add locations; admins manage settings and the team. Each plan includes a number of team members.
Can I get a copy of my data?
- Yes. Your data belongs to you. Email support@sanogodam.com and we’ll send you a full copy.
How do I get help?
- Email support@sanogodam.com or call +977 980-5676345. We’re a Nepali team and reply in English or Nepali.
Does it work for a restaurant or café?
- Yes. Choose “Restaurant & café” when you create the business. You get tables with open bills, kitchen and bar tickets, a menu with photos, recipes that take ingredients out of stock, and ordering from a QR code on the table that a waiter accepts.
Can I make quotations and purchase orders?
- Yes. A quotation can become an order and then one or more bills, and it shows what is still to bill. A purchase order goes to a supplier, and stock goes up only when you receive the goods against it.
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